Support
Contact
Email:
Website: https://securitycam.cc
Android package: cc.securitycam.app
We aim to reply within a few business days.
Quick start
- Install Security Cam on a phone (Android or iPhone) as the Camera. Optionally install the free Windows/Mac Viewer.
- On the phone that watches the room: choose Camera, start the room, note the 6-digit PIN.
- On the other device: choose Viewer, enter the PIN. Same PIN works across Android, iPhone, Windows, and Mac. Add up to four cameras.
- Works on the same Wi-Fi, on mobile data, or when one device is on a different network - a secure relay helps when a direct peer link isn't possible.
- On the phone Viewer: tap Armed for motion/sound alerts and optional push; open Events for history; use Rejoin on the pairing screen to reconnect to the last room.
Common issues
No video / stuck connecting - confirm both devices use the same PIN and that camera/mic permissions are allowed. On mobile data or guest Wi‑Fi, allow a minute for the connection to settle; keep the Camera phone plugged in and awake. If connecting still takes too long (especially Camera on Wi‑Fi and Viewer on mobile data), fully quit Security Cam on both devices and open it again with the same PIN.
App closes in background - Android may sleep apps aggressively; allow battery unrestricted / foreground service prompts when shown.
Push-to-talk silent - hold the mic button; check volume and that the Camera is still in the session.
Flashlight / torch - needs a device with an LED flash (many tablets don't have one). Remote torch and camera switch are controlled from the Viewer.
Recording won't start - grant Photos permission if asked. Only one recording can run per camera at a time. Phone Viewer: the Camera must stay connected; clips save to the Camera phone gallery. Windows/Mac: pick Camera gallery or a folder on this computer and keep the desktop app open while recording.
Where are my recordings? - Phone Viewer clips save to Photos / Gallery on the Camera phone (not the Viewer). Windows/Mac: Camera gallery or the folder you chose on this computer. Nothing is uploaded to a Security Cam cloud library.
Live video frozen after stopping a recording - update both apps to the latest store version, then disconnect and reconnect. If it persists, email support with device models and app versions.
App still runs in the background / battery warning after closing without hang-up - if Camera was live and you closed the app from Recents (instead of the red hang-up button), monitoring can keep running in the background. Open the app again, start Camera, then tap the red hang-up button to end cleanly. Tip: always use hang-up when you want to stop.
Windows / Mac as Camera - desktop apps are a free Viewer only. The Camera role needs Android or iPhone.
Duplicate camera / same PIN twice - do not add the same PIN twice on one Viewer. Each Camera needs its own PIN. Maximum 4 cameras.
Wrong role selected - leave the session and choose the other role. Camera = room phone; Viewer = watch. Windows/Mac are Viewer only.
No push / no Armed alerts - use the Viewer phone, allow Notifications, pair, tap Armed and wait for the arming delay, then create clear motion in front of the Camera. Disarmed sends no motion push. If you end Viewer with the red hang-up, the live link stops and motion push stops too - keep Camera running and leave Viewer Armed in the background instead of hang-up when you still want alerts.
Where is Armed / Events / Rejoin? - Armed and Events are on the phone Viewer while connected. Rejoin is on the pairing screen after a previous session. There is no separate in-app notification settings page beyond Armed + system notification permission.
Red hang-up vs motion notifications - Hang-up is meant to end the session cleanly. After hang-up, do not expect motion push until you connect Viewer again (and stay Armed). For background alerts: Arm the Viewer, keep the Camera phone in the live session, then leave the Viewer app in the background without using hang-up.
Safety reminder
Security Cam is not a certified alarm system and is not for unlawful surveillance. See Terms of Use.
Privacy & data
Read the Privacy Policy. There is no Security Cam cloud account to delete - uninstall the app to remove local data.
Store links
Google Play · iPhone / iPad (App Store soon) · Windows · Mac